The company reserves the right to determine the quantum of refund payable in case of cancellation or amendment of a Tour due to Force Majeure or Vis Majeure. Such refund would be based on various factors like the number of participants, the cancellation policies of suppliers like hoteliers, transport operators, etc. and the decision of the company on the quantum of refund shall be final. Even in case of a tour for which the payment was made in foreign currency with or without part payment in Indian rupees, the said refund shall be made only in Indian rupees at the prevailing buying rate of exchange on the date of refund as per existing Rules & Regulations. It would take at least 45 days to process such refunds.
In case of the Company exercising its discretionary rights to alter, amend or cancel any Tour or holiday advertised, the Client who has booked for such Tour can exercise the option: to continue with the Tour as altered or amended; or to accept any alternative Tour which the Company may offer; or to unconditionally accept the return of the tour cost charges (after deduction of the actual expenses incurred by us on your booking like ticket voiding charges and other overheads as applicable from case to case) in full and final settlement. The Company shall not be liable to pay the Client compensation, consequential loss, damages, additional expenses or interest charges over and above what is computed by the Company as per these 'Terms & Conditions'. The Client will not be entitled to make any grievance thereafter in respect of the same.
Cancellation and Returns
You may cancel the booking 24 hours prior to the time of journey, without any cancellation charges for all services. In case cancellation or shortening of the trip is requested within 24 hours of the pick-up time, then the following rules will apply:
- Multi-day trip: The charge for the first day would be deducted from the total amount and the refund will be issued to the user.
- Single-day trip / Airport transfer: No refund will be issued to the user.
- Airport transfer: No cancellation charges if cancelled at least 2 hours prior to pickup time.
Refund Processing
If you are eligible for refunds based on the "Cancellation and Returns" policy above, then the refund will be remitted back to you in 5–7 working days. In case of any issues, write to us at info@sewakcabs.com or call us at +91 8377 828 828.